Service Support Feed

The Wait is Over: Genier Software v1.60

Roll-out (technical) This is the major update many of you have been waiting for since October 2024. Version 1.60 focuses heavily on making diagnostics faster and the user experience more intuitive.

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Find the Right Part Faster – Explore Our Enhanced Online Price List

To ensure you always have the most accurate information for your service visits, we have significantly upgraded our Online Price List. Here is a reminder of how to use the tool and a look at the power...

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Technical Support Just Got Smarter. Meet Genius Help Agent.

To better support your daily operations, we are excited to announce that our new AI Customer Agent called Genius Help Agent is now officially live and ready for action in Support Portal.

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Genier - Spare Parts List

The spare parts for the new Genier kettle are available. There is three lists available to help you find out the correct part number.

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Retrofit Buzzer on MI-MX unit

Your pdf here

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Replacing Nozzle light LED-assy

Your pdf here

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Replace old rectifier with power supply

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Remove mixer drive shaft by using shaft pusher tool

Open your pdf

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Remove/ install new hot/Cold faucet

Open your pdf

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Removable Panels - MI-MX/Soupper

Main leg

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Set MI-MX kettle to exhibition mode

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Install External HACCP probe (P4)

Open your pdf

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