To better support your daily operations, we are excited to announce that our new AI Customer Agent called Genius Help Agent is now officially live and ready for action in Support Portal.
This isn't just a generic chatbot. Over the past 6 months, we have been intensively training this AI with our technical manuals, fault-finding guides, and specialized product data.
Our goal is to provide a solution for every challenge you face. While the Agent is already a powerhouse of information, its training is ongoing.
If the Agent encounters a question it cannot answer yet, it automatically flags a "Knowledge Gap." Our technical team then reviews these gaps and feeds the missing information into the system. This means that by simply using the tool, you are helping us build the most comprehensive technical support resource in the industry.